Returns and refunds

Last updated 23 August 2026

Note for the site owner: this policy has been drafted to describe how Zayteen actually operates, but it is not legal advice and has not been reviewed by a lawyer. Have a Pakistani lawyer check it before launch, particularly if you begin shipping internationally or accepting online payments.

We want you to be happy with what arrives. Because olive oil is a sealed food product, what we can take back is narrower than it would be for most goods, the reasons are food safety, not reluctance.

What we will replace or refund

Tell us within 48 hours of delivery and we will replace the item or refund you in full, including the delivery charge, if:

the bottle arrived broken, cracked or leaking
the tamper seal was already broken
you received the wrong product or the wrong size
the oil is rancid or otherwise defective

Send a photo of the bottle, the seal, and the batch code on the label to info@zayteenpk.com or on WhatsApp. The batch code matters, it lets us check whether a whole pressing is affected.

What we cannot take back

We cannot accept the return of an opened bottle simply because you did not enjoy the taste. Once a food seal is broken we have no way to verify the contents or resell the product, and re-entering opened food into stock is not something we are prepared to do.

That said, if an oil tastes wrong to you, message us anyway. Rancidity and defects are real and we would rather investigate a batch than assume it is a preference issue. Several of the things customers describe as "off" turn out to be the pepperiness of a fresh high-polyphenol oil, which we are happy to explain, but we check first.

Unopened bottles

An unopened, unused bottle with its seal intact can be returned within 7 days of delivery. Return shipping is at your cost unless the order was our error. Once we receive it and confirm the seal is intact, we refund the product price, not the original delivery charge.

Cancelling an order

Because payment is on delivery, you can cancel free of charge any time before dispatch, just message us. If the parcel has already left, please refuse it at the door rather than accepting and returning it.

How refunds are paid

As orders are paid in cash to the courier, refunds are issued by bank transfer or mobile wallet to an account in your name. We will ask for those details when a refund is agreed. Refunds are normally processed within 7 working days of us receiving the returned item or confirming the damage.

Your statutory rights

Nothing in this policy limits any rights you have under Pakistani consumer protection law, including provincial consumer protection acts.

Questions

Write to info@zayteenpk.com or message +92 304 0139192. We are based in Islamabad, Pakistan.